FAQ

What does your business create?

We specialize in custom embroidery frames that feature the handwriting, drawings, or special notes of your loved ones. Each piece is carefully digitized and machine-embroidered, then framed as a keepsake to treasure forever.

How do I order?

Simply upload a clear photo of your handwritten note or drawing during checkout, choose whether you would like it framed, and we’ll handle the rest.

How long will it take to receive my order?

Because each piece is custom-made, please allow up to 2 weeks for production before shipping. You’ll receive a tracking number once your order is on its way.

Do you accept rush orders?

Yes, we can sometimes accommodate rush requests depending on our schedule. Please contact us before placing your order to confirm availability.

Can you use old handwriting, like from a letter or card?

Absolutely. As long as the photo or scan is clear, we can embroider handwriting from letters, cards, or even children’s artwork.

What if the handwriting sample is faint or unclear?

We’ll do our best to clean up the design for embroidery. If we can’t use the image as provided, we’ll contact you for options before proceeding.

What is your return policy?

If your frame arrives damaged or defective, we’ll gladly replace it. Damaged products must be shipped back to us before a replacement is issued.

Do you ship outside of the United States?

At this time, we only ship within the U.S.

How much is shipping?

We’re happy to offer FREE shipping on every order—no hidden fees or surprises at checkout. We believe that preserving your loved one’s handwriting should be as meaningful and stress-free as possible, which is why we cover the cost of shipping for you. It’s our way of showing how much we value our customers and the memories you’re trusting us to preserve.

What makes your embroidery frames special?

Each piece is made with care, precision, and heart. Unlike mass-produced gifts, our frames preserve handwriting and memories in a lasting, tactile way—turning everyday notes into timeless keepsakes.

Didn’t find your answer? Visit our Contact page and we’ll be happy to help.